Coventry’s adult social care services have received a 70% score and an overall “good” rating from the Care Quality Commission, after inspectors assessed how the city meets its duties under the Care Act.
The rating does not mean every resident has had the same experience of care, and council leaders have acknowledged that some parts of the service still need work. But it gives families, unpaid carers and adults with support needs a clearer picture of where Coventry City Council is performing well and where improvement is still expected.
Seven inspection areas rated good
The Care Quality Commission assessed Coventry City Council across nine quality statements, grouped under four themes. Seven areas were rated “good”, while two were judged to “require improvement”.
The inspection looked at how well the council ensures people can access adult social care and support, including older residents, working-age disabled adults and unpaid carers. CQC’s work under the Health and Care Act 2022 also examines how local authorities work with communities, health services and partner organisations.
Chris Badger, CQC’s chief inspector of adult social care and integrated care, said leaders and staff should be pleased with the report’s positive findings. He said the service’s work had a positive impact on people’s lives and that CQC would look to see how Coventry’s plans further develop and improve access.
For readers following similar public-service inspections, Beehive has also covered how another CQC good rating affected adult social care users in Lambeth.
What the rating means for care users
A “good” rating indicates that inspectors found Coventry City Council was generally meeting its responsibilities for adult social care and support. For residents, that includes the systems behind assessments, reviews, prevention services, support planning and partnership work with health bodies.
The council said the report highlighted services and resources designed to reduce people’s future need for care and help them remain as independent as possible. Inspectors also noted Coventry’s commitment to partnership working and learning to improve services.
Cllr George Duggins, Leader of Coventry City Council, said adult social care is likely to affect many people at some stage in life. He said the inspection showed the council was “getting it right for many people”, while also recognising that not everyone receives the quality of experience the authority wants to provide.
Partnership work with health services stood out
The report pointed to strategic alignment between the local authority and health partners, including University Hospitals Coventry and Warwickshire and the Integrated Care Board. That matters because many residents move between hospital care, community support and council-arranged social care at difficult points in their lives.
Inspectors found integrated arrangements were supporting strong partnership working and smoother experiences of health and social care support. Staff also told CQC there were clear pathways and good communication between teams, helping people receive appropriate care and support.
Cllr Linda Bigham, Cabinet Member for Adult Social Care, said the findings reflected the hard work and dedication of those involved in delivering Adult Social Care Services in Coventry. She said she was proud to have held responsibility for a service area supporting some of the city’s most vulnerable residents.
Independence, choice and control remain central
Adult social care is not only about arranging formal care packages. Under the Care Act, councils must also promote wellbeing and independence, including support that helps people avoid or delay the need for more intensive services where appropriate.
CQC said Coventry had a range of services and resources in place to help people remain independent. Partners told inspectors that person-centred approaches to assessments and reviews were helping ensure people had the right support.
Pete Fahy, Director of Care, Health and Housing, said the inspection report contained “lots of positives” and would be used as a baseline for continued improvement. He said staff should feel proud of what had been achieved across the service.
Two areas still require improvement
The council said areas requiring further improvement include access to services in the city for people with specialist requirements or high support needs. It also identified continuing improvements in support for unpaid carers as a priority.
Those caveats are significant for families who rely on complex support, or carers who need timely help before pressure builds. A good overall rating signals strong performance in many areas, but it does not remove the need to improve access where residents face more specialised needs.
Coventry City Council said the inspection reflected the work staff do daily to support people with care and support needs and unpaid carers. Pete Fahy said staff enthusiasm, commitment and dedication came across to inspectors and was reflected in the overall judgement.
Source: Coventry City Council
Source check Source trail
This article is based on Coventry City Council’s published account of the CQC adult social care rating and explains the figures without adding unsupported statistics.
- Confirmed the overall CQC rating as good from the source statement.
- Checked that the source reports seven quality areas rated good and two requiring improveme...
- Verified the stated 70% score and the publication date of 27 May 2026.
- Separated the positive inspection findings from the council’s stated improvement areas.
- Source
- Coventry City Council
- Scope
- Coventry
- Updated
- 2026-06-03 20:04
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