Seven priority service areas now sit at the centre of Nottingham City Council’s latest improvement plan, with adult social care, children’s social care, housing, customer services and waste among the services singled out for closer attention.
The Continuous Service Improvement Plan sets out how the council says it will move from stabilising the organisation to improving day-to-day services for residents. It follows the departure earlier this year of Government-appointed Commissioners and the appointment of two Ministerial Envoys to provide continuing oversight.
Seven service areas move into focus
The council says the new plan is designed to make improvement part of normal service delivery, rather than a one-off recovery exercise. Its priority areas include services many residents rely on directly, from care and housing to customer contact and waste collection.
That does not mean every service issue has been resolved. The plan is a framework for monitoring performance, using resident feedback and data to shape decisions, and checking whether changes are producing measurable results.
The council has also linked the plan to a recently announced £7.6 million investment programme. According to council leader Councillor Neghat Khan, that money includes support for free bulky waste collection, street cleaning, free holiday swimming for under-16s, children and young people, families, local businesses and cultural organisations.
Why the plan matters after commissioners left
The new document follows the 2024 Improvement Plan, which focused on stabilising finances, strengthening governance and restoring confidence in the authority.
That earlier phase was shaped by external intervention. The council says Commissioners left on time earlier this year, while Local Government Minister Alison McGovern said the authority was now on a much stronger footing.
The shift now is from emergency improvement to continuous improvement. For Nottingham residents, the practical test will be whether services become more reliable, easier to access and better value for money.
Oversight remains through Ministerial Envoys
Although Commissioners have left, Nottingham City Council is not operating without external scrutiny. The Government has appointed two Ministerial Envoys to continue providing expertise.
The council says the plan is aligned with national Best Value requirements, which require local authorities to deliver services economically, efficiently and effectively. The Continuous Service Improvement Plan is described as a live framework, with governance and performance monitoring arrangements intended to track progress.
Chief Executive Sajeeda Rose said the plan gives the council a clear, evidence-based framework for “consistent, measurable and lasting improvements” across services.
Residents will judge it through service results
The strongest measure of the plan will be visible service performance: cleaner streets, better waste handling, clearer customer responses, more stable care services and stronger financial control.
The council says it will work with residents, partners and stakeholders so services are shaped around need and improved through feedback and data. Its stated ambition is to become one of the most improved councils in the country, with open and accountable decision-making.
Source: Nottingham City Council
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This article is based on Nottingham City Council’s published statement about its Continuous Service Improvement Plan.
- Checked the named plan and its stated purpose against the council source.
- Confirmed the listed service areas include care, housing, customer services and waste.
- Separated confirmed oversight arrangements from likely service outcomes.
- Kept financial references to the council’s stated £7.6 million investment programme.
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- Nottingham City Council
- Scope
- Nottingham
- Updated
- 2026-06-08 06:50
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